Terms & Condition

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FAST & RELIABLE SERVICES LIMITED (“frsmoney.co.uk”) MONEY TRANSFER SERVICE IS SUBJECT TO THE FOLLOWING TERMS AND CONDITIONS:

In the event there is any inconsistency between the English version of our web site and any other language version, the English version shall be binding.

A Fast & Reliable Services Ltd. (“frsmoney.co.uk”) Money Transfer customer (the "Sender") may send a Money Transfer to a designated receiver (the "Receiver") anywhere in the world where Fast & Reliable Services Ltd. (“frsmoney.co.uk”) offers its services over the Internet (the "Service") using Bank Deposits or any other electronic payment method ("Payment Method"). Money Transfers will normally be paid to the Receiver in cash or bank deposit. Money Transfers are available for pick up by the Receiver promptly after validation of Sender information which may take up to 24 hours, on a "Will Call" basis, at Fast & Reliable Services Ltd. (“frsmoney.co.uk”) agent locations in the destination country. Certain money transfer services, transfers that exceed certain principal amounts, and/or transfers to certain destinations may take longer or be subject to additional restrictions.

For certain international destinations, a Test Question is required to be provided for some or all Money Transfers to that destination, and in those destinations, the Receiver may be required to provide either proper identification or the correct answer to the Test Question, or both, to receive payment. Please contact Fast & Reliable Services Ltd. (“frsmoney.co.uk”) at the Customer Service telephone number listed below for current information regarding the availability of Test Questions for your selected destination. Fast & Reliable Services Ltd. (“frsmoney.co.uk”) reserves the right to limit the principal amount of a Money Transfer, or to decline to accept or pay any Money Transfer that it or its agents determine in their sole discretion violates any applicable law or Fast & Reliable Services Ltd. (“frsmoney.co.uk”) policy.

Please contact Fast & Reliable Services Ltd. (“frsmoney.co.uk”) at the Customer Service telephone number listed below for current information regarding the conditions applicable to the service you have selected or your expected payment location. When required by applicable law, Money Transfers sent or received in The United States will be reported to federal, provincial, local and/or foreign authorities. You will be required to provide Fast & Reliable Services Ltd. (“frsmoney.co.uk”) with certain information to allow us, among other things: to verify your identity; to receive appropriate Payment Method authorisation; and/or to complete the transaction. Please refer to Fast & Reliable Services Ltd. (“frsmoney.co.uk”)'s Online Privacy Statement for information concerning Fast & Reliable Services Ltd. ("frsmoney.co.uk") use of this and other personal information.

FEES, PAYMENT AND CURRENCY EXCHANGE

Transfer Fees: In consideration for the use of the Service, you agree to pay to Fast & Reliable Services Ltd. (“frsmoney.co.uk”) a fee for each Money Transfer initiated by you at the applicable rate then in effect (the "Transfer Fee"). The applicable Transfer Fee for your transaction will be provided to you prior to your final authorisation of the transaction, in addition to any applicable fees for additional services.

Currency Exchange: All payments will be made in the currency of the destination country. In addition to the transfer fees applicable to this transaction, a currency exchange rate will be applied. British Pound is converted to foreign currency at an exchange rate set by Fast & Reliable Services Ltd. (“frsmoney.co.uk”). Any difference between the rate given to customers and the rate received by Fast & Reliable Services Ltd. (“frsmoney.co.uk”) will be kept by Fast & Reliable Services Ltd (“frsmoney.co.uk”) (and, in some cases, its international agents) in addition to the Transfer Fees. Any refund in the event of non-payment will be made at the applicable exchange rate as described above in effect at the time of reconversion into British Pound. For information concerning the current currency exchange rates provided by Fast & Reliable Services Ltd. (“frsmoney.co.uk”) to its customers call +441264 980757 or +447340236751

Payment: Transfer fees and the principal amount are due and payable before Fast & Reliable Services Ltd. (“frsmoney.co.uk”) processes the transaction. You must pay for the Service with your chosen Payment Method. If Fast & Reliable Services Ltd. (“frsmoney.co.uk”) does not receive authorisation from the Payment Method issuer, the transaction will be not be processed and funds will not be transmitted to the Receiver. Fast & Reliable Services Ltd. (“frsmoney.co.uk”) assumes no liability for damages resulting from or arising out of non-payment of the Money Transfer by reason of non-receipt of authorisation from the Payment Method issuer. Each time you use the Service you agree that Fast & Reliable Services Ltd. (“frsmoney.co.uk”) is authorized to charge your designated Payment Method account for the principal amount, the transfer fee and any other applicable fees. (Your agreement with your Payment Method issuer governs use of your Payment Method, and you must refer to that agreement to ascertain your rights and liabilities as a user of your Payment Method, which may include a "cash advance" fee.)

REFUNDS

Refunds of principal amount and cancellation of the money transfer will be made upon written request of the sender if payment to the receiver has not yet been made at the time the request is processed by Fast & Reliable Services Ltd. (“frsmoney.co.uk”). Refunds will be made within 45 days of receipt of a valid written request from the sender. Refunds of fees will be made upon written request of the sender if the money transfer is not available to the receiver within the time specified by Fast & Reliable Services Ltd. (“frsmoney.co.uk”) for the selected service, subject to the business hours of the location selected by the Receiver for payment and other special conditions. Refunds will be made within 45 days of receipt of a valid written request from the Sender.

SPECIAL SERVICES

Email notification to the receiver that the money transfer is available for pick up is offered in the United Kingdom and certain international destinations. Supplemental messages may be included with domestic and most international Money Transfers.

ADMINISTRATION CHARGE

If a Money Transfer is not picked up by the Receiver or is not cancelled by the Sender prior to pick up within one (1) year of the date it was sent, there will be a non-refundable administration charge where permitted by law. The administration charge will be deducted from the principal amount of the Money Transfer. The administration charge is ONE (1) British Pound per month from the date the Money Transfer was sent, but not more than Twenty Five (25) British Pound.

RESOLUTION OF DISPUTES

Fast & Reliable Services Ltd. SHALL EXERCISE ALL POSSIBLE AVENUES TO RESOLVE ANY DISPUTES THAT ARISE FROM OUR CUSTOMERS. THE FOLLOWING ESCALATION PROCEDURES WILL BE USED TO RESOLVE ANY ISSUES AND DISPUTES:

Step 1 – Contact Customer Service
Step 2 – Contact the Management

If you remain dissatisfied by the resolution offered by Fast and Reliable services, you can escalate your complaint to the Financial Ombudsman Services on the details below.

Phone: 0800 0234567 / 0300 1239123
Website: www.financial-ombudsman.org.uk

Any other dispute or claim arising from or relating to this Money Transfer shall be settled by arbitration administered by the ACAS under its Commercial Arbitration Rules, with such arbitration to be held in the most populous city in the province from which the Money Transfer was sent, or in such other location as the parties may mutually agree. Each party shall bear its own lawyer, expert and witness fees, which shall not be considered costs of arbitration. Judgment on any award rendered by the arbitrator may be entered in and enforced by any court having jurisdiction thereof. The parties agree that neither of them shall have the right to participate as a representative or a member of any class of claimants pertaining to any claim subject to arbitration under this paragraph and that claims of third parties shall not be joined in any arbitration between the parties. If any portion of this paragraph is deemed invalid or unenforceable, it shall not invalidate the remaining portions of this paragraph. The parties acknowledge and agree that, except as expressly provided in this paragraph, they are waiving all rights to a trial by court or jury as a means of resolving any disputes arising out of or relating to this money transfer.

LIMITATION OF LIABILITY

In no event shall Fast & Reliable Services Ltd. (“frsmoney.co.uk”) be liable for damages for delay, non-delivery, non-payment or underpayment of this money transfer, or any supplemental message, whether caused by negligence on the part of its employees or agents or otherwise, beyond the sum of £500 (in addition to refunding the principal amount of the Money Transfer and the fees), unless the Sender has obtained a higher liability limit by calling the telephone number set out at the bottom of this form and paying an additional charge therefore. In no event will Fast & Reliable Services Ltd. (“frsmoney.co.uk”) be liable for any indirect, special, incidental or consequential damages. These conditions cannot be changed or supplemented orally. Fast & Reliable Services Ltd (“frsmoney.co.uk”) and its agents reserve the right to decline to send or refuse to pay any money transfer that either of them determines in their sole discretion violates any applicable law or Fast & Reliable Services Ltd. (“frsmoney.co.uk”) policy.

CONTACT US

BY MAIL:
Fast & Reliable Services Ltd
Unit 3D, Castledown Business Park
Ludgershall,
Andover
SP11 9FA

BY TELEPHONE:
+44 (0)1264 980757

BY EMAIL:
Info@fastandreliableservices.com / Info@frsmoney.com